1. Who We Are

Luminous Soul Academy provides self-paced online courses and educational resources for personal growth and wellbeing.

For the purposes of this Privacy Policy, "we", "us" and "our" refer to Luminous Soul Academy and its operator.

Contact: support@luminoussoulacademy.com

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

• your name

• email address

• billing and transaction information

• account and login information

• course enrolment information

• information you provide when contacting us

• information provided when completing forms or surveys

• your preferences and communication choices

• technical information such as IP address, browser type and device information

• information about how you interact with our website, emails and courses.

We generally do not need you to provide sensitive personal information in order to purchase or complete our courses.

Please avoid providing sensitive personal or health information through general website forms or email unless it is specifically requested and necessary.

3. How We Collect Information

We may collect information when you:

• visit our website

• create an account

• purchase a course

• subscribe to our mailing list

• download a free resource

• complete a website form

• contact us

• participate in a course

• interact with our emails or website.

We may also collect certain information automatically through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

• process purchases and payments

• provide access to courses and resources

• create and manage your account

• communicate with you about your purchase

• respond to enquiries

• send requested resources

• send marketing communications where you have subscribed or where otherwise permitted by law

• improve our website, courses and services

• understand how people use our website and courses

• maintain website and account security

• meet legal, accounting and administrative requirements.

We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

5. Marketing Communications

If you subscribe to our mailing list, we may send you emails about Luminous Soul Academy, courses, educational content, resources, offers and related services.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us.

Transactional emails, such as purchase confirmations, account information and course access information, may still be sent where necessary to provide a service you have requested.

6. Payment Information

Payments may be processed through third-party payment providers.

We generally do not store your complete credit or debit card details ourselves.

Payment providers may collect and process your payment information in accordance with their own privacy policies and terms.

7. Course Platform and Service Providers

We use third-party service providers to operate parts of our business, which may include:

• website hosting providers

• online course platforms

• payment processors

• email marketing platforms

• analytics providers

• customer support and communication services

• cloud storage and business software.

These providers may process personal information on our behalf or as independent service providers.

Where appropriate, we take reasonable steps to use reputable providers and ensure that personal information is handled appropriately.

8. Cookies and Analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve our services.

We may use analytics and advertising technologies provided by third parties.

These technologies may collect information such as your browser, device, pages visited and interactions with our website.

You can adjust cookie settings through your browser. Some website features may not function correctly if certain cookies are disabled.

9. Social Media and Advertising

We may use social media platforms and advertising services to promote Luminous Soul Academy and understand the effectiveness of our advertising.

These services may collect information about your interaction with our website or advertisements, subject to their own privacy policies.

Where applicable, we may use tools such as advertising pixels or similar technologies for analytics, audience measurement and advertising purposes.

10. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for operating our business, including:

• payment providers

• website and course platform providers

• email and communication providers

• technology and software providers

• professional advisers

• analytics and advertising providers

• government bodies or regulators where required by law.

We do not sell your personal information.

11. Overseas Disclosure

Some of our service providers may be located outside Australia or may store or process information overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy obligations.

Overseas providers may be subject to the privacy laws of the country in which they operate.

12. Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission or electronic storage is completely secure.

We cannot guarantee the absolute security of information transmitted online.

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, meet legal obligations and resolve disputes.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

14. Accessing and Correcting Your Information

You may request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below.

We may need to verify your identity before providing access to or changing personal information.

15. Privacy Complaints

If you believe we have handled your personal information incorrectly, please contact us first so that we can investigate and respond to your concern.

Email: support@luminoussoulacademy.com

We will endeavour to respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

16. Sensitive and Health Information

Luminous Soul Academy provides educational content relating to nervous system wellbeing, emotional wellbeing and related areas.

We do not require you to disclose your medical history or health information to participate in our general online courses unless specifically stated.

If you voluntarily provide health or other sensitive information to us, we will handle it in accordance with applicable privacy laws.

Please do not include sensitive health information in general enquiries or website forms unless it is necessary.

17. Children's Privacy

Our courses and services are intended for adults unless a particular course clearly states otherwise.

We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.

The updated version will be published on this page with the revised date.

19. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Luminous Soul Academy
Email: support@luminoussoulacademy.com
Website: www..luminoussoulacademy.com